Shipping & Returns

Shipping Policy

Delivery updates and order inquiries are available at your convenience by reaching out to us via email at customerservice@hotelstoyou.com.

We can ship to virtually any address in the world. Barring delays, expedited orders received prior to 2:00 pm EST on business days usually ship the same day. Orders shipped by UPS GROUND usually arrive in 4-6 business days.

Note: Some products are not eligible for expedited shipping services. You will be notified if a product you ordered can not be shipped Second or Third Day, or if the product is delayed, back ordered or out-of-stock. We ship from our fulfillment center located in Savannah, Georgia.

Shipping is available to Canada, the United Kingdom and other countries at higher rates. Please call our toll free number or email us at customerservice@hotelstoyou.com for quotes on bulk orders. We regret that we cannot ship to Post Office Boxes and some foreign countries; nor do we ship C.O.D.

Please be aware that recipients of orders in countries other than the United States are solely responsible for and are required to pay any and all duties, taxes and/or brokerage fees beyond the shipping charges paid to Hotels To You.

Expedited shipping to street addresses in the contiguous United States is available at higher rates.

Save With FREE Shipping

For a limited time we'll ship your online order to the lower 48 United States for free via UPS Ground. Simply use promo code: H2YSHIP at checkout.

Note: Free shipping is not offered for expedited shipping or orders shipped beyond the lower 48 U.S. Offers cannot be applied to purchases made prior to or after the end of the offers.

Shower rods and bars are available for shipping only to the lower 48 United States.

Return Policy

We want you to be satisfied with your purchases. Our return process is easy.

If you need to return a product:

- Include a copy of the packing slip or order confirmation and note the product being returned.
- Return the eligible product to us at the address above within 30 days of receipt.
- Your credit for eligible returns will be applied within five business days of receipt.

- Eligible returns will be refunded the product price; shipping charges are not refunded.

Note: In the event you return a product that is deemed ineligible for return, you will be notified and given the opportunity to have it sent back to you at your cost. Upon inspection, products not returned in the original packaging are subject to repackaging/restocking fee of up to 30% of the cost of the product.

Factory-damaged and incorrect orders will be corrected and resent to you at no charge; these returns require a Return Authorization Number. Contact us at customerservice@hotelstoyou.com for a Return Authorization Number.

Sales Tax

All orders shipped for delivery within the State of Georgia will be charged 7% sales tax. You may furnish us the proper reseller documentation to exempt the sales tax.