Our Products
|
|
Frequently Asked Questions
What makes the products on HotelsToYou.com different?
Many of the items offered on the site have been previously available only to the hospitality industry. As leading hotels upgrade bedding, bath ware and guest room amenities, their guests have noticed and are requesting to purchase these items. Many items have advanced features not offered on consumer items in retail stores.
What hotels carry the products you sell?
Many leading hotels have the same, or very similar, products in their guestrooms. We purchase our products from the same sources as the best hotels. In addition to our retail website, Hotels To You also partners with leading hotel brands to offer their guest room products direct to consumers. To shop at one of our partner hotels, please go to our Hotel Partners page.
Do you have a retail location where I can by your products?
HotelsToYou is strictly an Internet-based retailer and offers our unique mix of products only on the HotelsToYou.com website.
How quickly will I get my order?
Most orders received before 2:00 pm EST are shipped that day or the first business day after the purchase. Orders received after 2:00 pm EST are shipped the following business day. HotelsToYou.com ships via Federal Express Ground service, and most items are received within 4 days of the ship date.
Can I purchase an item as a gift and have it sent to someone else?
Yes, we can ship an item to a third party as a gift. As you go through our checkout process, you will have the opportunity to tell us where to send your order. Soon we will offer a gift wrapping service.
Can I have my purchase shipped overseas?
We ship to some foreign countries including Canada and U.S. military APO/FPO addresses. Shipments to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands are available at higher costs than domestic U.S. shipping charges. We do not ship C.O.D. Please contact us at customerservice@hotelstoyou.com for rate information.
What is your return policy?
Clean, unused, unwashed, unopened and/or factory-damaged items may be returned within 30 days of receipt. Factory-damaged and incorrect orders will be corrected and resent to you at no charge. Items returned for other reasons may be exchanged for other products or will be refunded to your credit card for the amount of the product if returned within 30 days of receipt as described above; shipping charges are not refunded. Simply email us at returns@hotelstoyou.com to receive return instructions.
How do I contact you?
Please go to our Contact page for the appropriate email address.
How do I know that it’s safe to use my credit card on the site?
HotelsToYou offers a secure checkout process to ensure your privacy and protection. Your credit card information is used only during the checkout process and is not stored on the site.
What happens to the credit card information I leave on the site?
HotelsToYou offers a secure checkout process to ensure your privacy and protection. Your credit card information is used only during the checkout process and is not stored on the site.
How do I contact HotelsToYou.com about a product you should offer?
If you know of a unique product that we may be interested in, please email us at products@hotelstoyou.com.
How do I contact you about helping my hotel property sell online?
If you have an interest in talking to Hotels To You about how we can increase revenue and build guest loyalty for your hotel property, please contact us at information@hotelstoyou.com.
If you need additional information, please contact us at customerservice@hotelstoyou.com. |
|
